Great Technicians

How to Attract and Hire Great Technicians

For far too many small businesses, the turnover rate in the field-service industry is exceptionally high. Part of the reason that turnover is so high lies in the fact that companies are simply not hiring the right candidates. From discovering what questions you need to ask to learning how to spot the ideal technician, the following post will help you hire smart in 2016 and the years to come!

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Best Salesperson

Your Technician Is Your Best Salesperson

In field service, your technicians are generally the first people customers see. If, for example, you are in the HVAC industry, your customers may have talked to you or people from your company on the phone, but they're meeting your HVAC technicians in person. With that in mind, you need to make sure you hire technicians that are also good salespeople, so you can increase sales and keep your customers happy. There are two main areas to consider when it comes to your technicians: how to increase your service revenue and how to hire employees that will help you do that effectively.

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Big Data

How Big Data Is Changing Field Service

Growing your small to medium-sized business is important, and one of the ways you can do that is through great field service management. Since your competitors will also be trying to gain market share, grow their businesses, and outdo you in the field, you need a way to get ahead of the game and start offering more than your competition. You can either provide a lower price, or you can provide a higher level of service. While a lower price may entice some people, price things too low and people will question your quality. It's generally better to give excellent quality service — and that's where big data comes in.

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