6 Steps to Maximize Service Level Management

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Oftentimes, field service management organizations can be in a rush to please their customers, or make all their resolution timelines, or even just plan old monetize. Those are all excellent goals, but sometimes before we rush into the actual work we do every day, we need to take a bigger view and contextualize why and how we do things.

6 Steps to Maximize Service Level Management is about service level management — essentially, linking your IT operations to the satisfaction of your end customers — and in it, you’ll be guided through key steps of the planning process including:

  • Setting Goals
  • Linking Goals to KPIs
  • Measuring the KPIs
  • Building Out a Library of Resources
  • Deciding on a Reporting Framework
  • Consistently Re-evaluating

The most important thing to remember is that this eBook is a road map. It’s written broadly about field service organizations, but we fully understand each FSM organization is different and has different challenges and concerns relative to its market. So here’s what we recommend: download this, read it, make some notes, and then feel free to contact us for more information or to discuss your specific needs. We’d love to help.