Field Service Dispatching and Scheduling Software
The perfect software for all your technician dispatch and service scheduling needs
Picture this scenario in your head: it’s an already busy day, your service techs are just about at capacity for the whole week, then the phone calls come in, one client has an equipment breakdown and one of your other important clients finally decides to call in on that long overdue service, which of course has to be done ASAP. Suddenly you’re diving for your diary trying to figure out just how you’re going to juggle it all.
Before your blood pressure gets any higher, this is where we tell you Optsy’s service scheduling software does this all for you. In fact our software is so clever it’ll not only create the perfect daily schedule in order of urgency, part availability and staff skill set. It also factors in the location of the job in question as well as other jobs already in the schedule so you can save time and money on travel.
On top of that, the scheduling software component provides handy updates to your customers so they’re notified of an approximate service time, and the fully integrated dispatching software component gives them an update once their technician is on the way.
The dispatching software also tells your technician the best way to get to the job, factoring in current location and traffic. And if a staff member ever gets into trouble (for example they’re in a car accident), the integrated GPS data will tell you where they are so you can send help and dispatch another technician to the job if needed.
Why you’ll love Optsy’s scheduling and dispatch software
Dynamic schedule boards
Smart scheduling that quickly adapts to all variables. Jobs are triaged and scheduled in a manner that reflects your available time, staff skills, parts availability, job location and the urgency of the job.
Real time updates for you and your client as to when they can expect their service to occur mean you don’t have to make multiple (or indeed any) phone calls to update the client on ETAs.
Drag and drop functionality
Avoid continually re-entering appointments when reschedules occur. Simply drag and drop to the new time slot.
Keep your technicians up to date on where they need to be at all times, and tell them the best way to get there. Plan your jobs around location to save on time and mileage — and fit more jobs into the day for increased revenue!