When septic pipes are leaking, a toilet’s blocked or a sink just won’t drain, customers do not want to be kept waiting. You need to be able to issue a quote, then schedule the job and dispatch your plumber in quick order. Talk about stressful if you’re doing everything manually!
Our all-in-one plumbing software eliminates that stress by automatically generating estimates from your standard rates, scheduling and dispatching plumbers based on skills, part availability and location, and notifying customers of their plumber’s estimated time of arrival (which is especially handy if you rearrange someone’s schedule to fit in a critically urgent job). It’ll even tell your plumber the best way to get to the job so they get their as fast as possible.
On top of that, your plumbers can easily log used parts to update inventory in real-time, mark a job as complete so the software can automatically issue an accurate invoice on the spot, and record expenses and payments for tax reporting. It’ll even automatically send reminders about overdue payments, integrate with Quickbooks for automated accounting and generate customized reports so you always know how your business is tracking.
Now, you’d probably think software as comprehensive and streamlined as this would be expensive. But we’ve found our plumbing customers actually save money when they switch to Optsy because they no longer need to pay for several separate software tools. Plumbing software doesn’t get better than that!
How Optsy plumbing software can benefit your business
Our software is full to the brim with all the features you need to efficiently manage your plumbing business.
Any of your staff can enter and access details about your clients including contact and payment details, communication and order history, reminders, and notes. And each other part of our software can access that information too. So, your staff enter the client details once, and they can then be used in quotes, invoices and work orders, and they can even be used to select the best route to the client’s premises.
Just think how much time it’ll save when you no longer have to enter client details into several different programs. Plus, clients will see how much more professional you are than the alternative plumbing contractors, when they realize they never have to give you the same information or answer the same questions multiple times.
You can record all your staff details in the software and they can track their time and work tasks there too. No more manual timesheets and you can even see how productive each staff member is. Best of all, you can customize the user rights and credentials for each staff member so they only have access to the parts of the tool that you want them to access. Similarly, you can customize the purchasing rights of each staff member, so you have the right staff making the right purchases.
Optsy’s suite of tools includes estimating and billing software. With it, staff can issue estimates and invoices, view payments and billing history, and even take credit card payments with Optsy Payments powered by Fidelity. You can create customized reports from that data and if you use Quickbooks, you can connect our software with your existing Quickbooks account. The invoices created will be automatically connected with the relevant customer profiles, work orders and quotes and you’ll be able to quickly and easily see who’s paid what and whether there are any overdue invoices.
When it comes to ongoing plumbing clients, an SLA is vital. An SLA that lays out the immense value you deliver while protecting your business from scope creep and unfair litigation in the event there’s ever an issue.
With our software you can create and manage SLAs and other contracts. It’ll even automatically schedule tasks and issue invoices based on the contracts you have in place. With Optsy, you’ll spend far less time serving those valuable, ongoing clients while offering them a smoother, more reliable service. That’s a win for everyone.
When it comes to dispatching plumbers, our plumbing dispatch software is legendary. The tool will automatically suggest the closest available plumber and tell them the fastest way to get to the location taking traffic into consideration, so your staff get more work done and your clients receive faster service, helping you win repeat and referral clients and increase your revenue.
Optsy’s suite of tools includes plumbing scheduling software which makes it easy to schedule once-off tasks (like installing plumbing in a new construction) and reoccurring jobs (like pipe cleaning) from the office and on the go. The software automatically suggests the best plumber for each job based on their availability and other tasks for the day, so there’s no more zigzagging all over the map and no more late finish times because someone has been overbooked.
So much goes into successfully managing plumbing jobs. You’ve got to know the client’s history, exactly what needs to be done and which equipment and tools are needed for the job, so they can be made available. Then you’ve got to assign the job to an available member of your staff, hopefully someone who has another job in close proximity, and make sure all the paperwork gets done so you get paid promptly, have all the information you need at tax time and everyone knows you’re maintaining the level of service required by your SLA (if relevant).
If you’re using several pieces of software to do all that, you know it takes ages to input all the data and make sure it’s consistent across tools. That’s why we included plumbing job management software in our suite of field services management tools. With Optsy, you can quickly, efficiently and accurately manage every single aspect of all your jobs in one place, regardless of whether they’re once-off installations, regular maintenance jobs, or everything in between. You’ll save time on data entry and reduce data entry errors, get more jobs done each day, increase staff satisfaction because they spend less time on paperwork and zigzagging all over the map, be able to serve your clients more professionally, and save money by not having to buy or subscribe to an array of tools.
Our software will help you keep track of your equipment and its maintenance schedules, so you always know where everything is and when it needs a service.
Our software offers real-time inventory tracking, so your staff won’t ever turn up to a job without the parts they need to install and your clients won’t ever get grumpy that their jobs need to be rescheduled due to an unexpected lack of parts.
Everyone can create and assign tasks and set reminders, so no one ever drops the ball and forgets to do something. No cranky clients or lost revenue because someone on your team forgot about a job or left a tool behind, and no late payment fees because someone overlooked a bill.
Worried Jimmy’s been slacking off? Think Cho might be ready for a raise? Optsy’s fully customizable reporting tools will tell you how productive your team is whenever you need to know. Want to check your cashflow? There’s a report for that. Trying to figure out who your best clients are, so you can see if they’ll refer other customers to you? You can create a report for that too.
Need to send a regular report to your larger clients that summarizes the plumbing tasks you’ve completed? Optsy’s customer reporting functionality will allow you to do just that. You can even automate it!
Basically, if you want to know something about your business or your clients want to know something about the services you’ve performed, as long as you’ve put the data in the system, our service management software will be able to generate the report you need. We’ll even help you set up custom report templates, so accessing the business insights that will help you grow is super easy.
Regardless of whether your staff have Apple or Android phones or tablets, they’ll be able to install Optsy and sync data in real time. And if they’re heading into an area without mobile reception, they’ll be able to record data in the system ‘offline’ and it’ll automatically sync once they’re back in range. So Optsy has you covered no matter how you’re set up or where you are.
Don’t need some of the amazing Optsy features? No problem, just disable that feature. Prefer your software to look a particular way? We’ll help you customize the interface. However you need your software to work, Optsy can make it happen.