About Us

Optsy is a long-established field service management software provider dedicated to helping small and mid-sized service companies streamline daily operations. Founded in 2001, our team has spent more than two decades developing practical, customizable tools that support real-world service businesses. Today, we serve customers across 48 states and multiple countries, offering a trusted platform backed by hands-on support and industry experience.

Optsy is built for a wide range of field service industries, including HVAC, electrical, plumbing, refrigeration, IT and computer repair, fire & safety, facility maintenance, and other dispatch-based trades. Because the platform is customizable, businesses can tailor workflows, forms, and field data to match the specific requirements of their service specialty. Our goal is to provide a flexible solution that fits the way each company already works.

Optsy is headquartered in Mahwah, New Jersey, and we proudly support clients throughout the United States and internationally. All development, support, and customization work is handled in-house by our own team, ensuring customers receive consistent guidance from people who know the software deeply and understand the needs of service-driven companies.

Optsy’s foundation dates back to 2001 under the names Terra and FieldOne Systems. Over the years, the technology evolved significantly, including the enterprise version being acquired by Microsoft in 2015. Following the acquisition, the team refocused on enhancing the small-to-mid-sized business platform, which became Optsy. With over 20 years of experience, Optsy continues to grow and innovate while staying rooted in long-term reliability.

Optsy stands out because the platform is developed entirely in-house, which allows us to offer deeper customization, better responsiveness, and long-term stability. Unlike many large, generic software providers, we focus exclusively on field service businesses and deliver personal support from a team that understands industry workflows. Optsy is designed to fit your business—rather than forcing your business to adapt to rigid software.

Yes. Optsy includes built-in support for multiple languages, making it easy for teams and technicians who speak different languages to use the platform comfortably. Because our software is used in several countries, we’ve made multilingual support a core part of the system—not an add-on or third-party plugin.

All language features are developed and maintained by Optsy’s own in-house team of software developers, which means translations, updates, and interface improvements are handled directly by us. This allows us to quickly expand language options, ensure accuracy, and customize certain elements when needed, so that every user, regardless of language, can navigate the system smoothly.

Absolutely. Optsy is designed to grow with your company. Whether you’re adding more technicians, expanding into new service areas, or managing more complex scheduling and dispatching needs, the platform can scale without disruption. Businesses can start with the essentials and add advanced tools as they grow, making Optsy a long-term operational partner.

Optsy’s mission is to provide field service companies with an efficient, customizable, and cost-effective platform that simplifies daily operations and improves profitability. We aim to eliminate paperwork, reduce manual errors, and give teams the tools they need to deliver faster service, clearer communication, and a better overall customer experience.

Optsy is developed and maintained by our own dedicated team of full-time software developers, engineers, and technical specialists. We do not outsource our development, support, or customization work. This internal structure allows us to control every part of the platform—from security and feature updates to performance improvements and custom configurations.

Because we have a hands-on development team working directly inside the company, we can respond quickly to enhancement requests, resolve issues faster, and continuously strengthen the software based on customer feedback. Our developers work closely with our support and onboarding teams, ensuring that every customer receives a seamless experience and solutions that truly fit their field-service workflow.