As a computer service management company, you deal with some pretty stressful situations. 60% of companies that lose data and can’t restore it end up shutting down within six months of the disaster. So, when potential clients come to you having lost data or suffering from a computer infrastructure failure, they’re understandably worried and are often hard to deal with. As a result, you need to be able to respond rapidly, be reassuring and inspire confidence in your abilities.
There’s so much that goes into doing that:
- Providing prompt and professional initial customer service — e.g. rapid quoting and efficient scheduling
- Fast computer servicing — which requires efficient dispatching and routing and good inventory management
- Excellent customer service throughout the transaction — e.g. automatic notifications about when the technician will arrive, instant billing and receipting, and professional and reassuring reporting
When you do a good job with all that, you have happy clients who recommend you to their acquaintances and you open an opportunity to secure ongoing, repeat business in the form of a service-level agreement (SLA) for maintenance and repairs as required. That, however, presents further challenges like ensuring you have a great history of all the interactions with the client, the possibility of manual data entry errors when client details are interred into the SLA (especially if you have different staff involved in rapid response and ongoing maintenance).
With so many moving parts and significant pressure, it’s so easy for little things to slip through the cracks and for those little things to snowball into huge problems.
Thankfully, there’s a simple and cost-effective solution — service management software that integrates all the tools you need to solve these challenges into a single piece of software that automates manual tasks, all but eliminates data handling errors and can be customized to your exact needs.
That’s what Optsy’s computer service management software does.