MAP ROUTING SOFTWARE FOR FIELD SERVICE BUSINESS
Smarter routing. Faster service. Better results.
No matter the size of your field service business, planning each technician’s day can be a challenge. Jobs change, emergencies arise, and travel time adds up quickly. Optsy’s map routing integration within the software helps you streamline routes so your techs spend less time driving and more time completing profitable work.
Our routing integration automatically determines the most efficient path for each job, allowing the office to adjust routes throughout the day without impacting the schedule. Because Optsy integrates with your entire field service management platform, routing also considers inventory availability and technician skillsets to ensure the right person arrives fully prepared.
The result? Fewer delays, more completed jobs, and money per day, and happier customers who appreciate smoother service.
Why you’ll love Optsy’s map routing software
Route Optimization for Every Job
Optsy automatically calculates the fastest, most efficient path for each technician—based on job location, appointment times, priority levels, and even required skills. This cuts unnecessary drive time, reduces fuel costs, and helps your team complete more jobs per day. By reducing backtracking and wasted time on the road, your business sees immediate improvements in productivity and profitability.
Office-Controlled Route Adjustments
Schedules can change at a moment’s notice. With Optsy, the office can quickly rearrange routes when a customer cancels, an urgent call comes in, or a technician finishes early. Updated instructions are sent instantly to the tech through the mobile app, ensuring everyone stays in sync without repeated phone calls. This flexibility helps you keep customers happy—especially when handling same-day service needs.
Smart Inventory-Aware Routing
Nothing slows a job down like missing parts. Optsy’s routing software connects directly with inventory tracking, ensuring that the required parts are available before assigning a technician. If a part needs to be picked up from the warehouse or a truck with the proper stock, the route is adjusted accordingly. This ensures more first-time fixes, fewer rescheduled visits, and better customer satisfaction.
Designed for Growing Service Teams
Optsy empowers small and mid-sized field service businesses to plan routes like large enterprises without the complexity or cost. Everything is built around making daily scheduling easier: fewer manual decisions, fewer errors, and less time spent planning. As your team and service area expand, Optsy scales with you, continuing to optimize every route so operations remain efficient.
Always Getting Better
Every day, Optsy continues working behind the scenes to make routing smarter, faster, and more accurate. Constant improvements and new feature updates mean the software is continuously learning from real-world use, helping your business operate more efficiently month after month. As your workflows evolve, Optsy evolves with you.
Map Routing Software Integrates with Field Service Features
Scheduling & Dispatching
When a new job is added to the calendar, Optsy with the office staff will create the most efficient route based on location, technician skillset, appointment time, and workload capacity. Dispatchers can rearrange the day using drag-and-drop tools, and every update is reflected on the technician’s device in real time.
Result: fewer wasted miles, fewer late arrivals, more jobs completed per day.
Mobile Field Service App
Technicians receive updated driving directions and job details directly on their mobile devices, such as phones or tablets. If traffic, cancellations, or emergencies change the schedule, Optsy, with office staff can update new routes, ensuring techs always know precisely where to go next.
Result: no confusion, no back-and-forth calls, and faster response times.
Inventory Management
Routing works hand-in-hand with real-time inventory tracking. If a job requires specific parts or equipment, Optsy helps ensure the technician assigned has those items stocked or redirects them to the nearest warehouse before arrival.
Result: first-time fix rates go up, repeat visits go down, and customer satisfaction improves.
Equipment Tracking
Routes can be optimized based on which assets at a customer’s home or business require the most immediate attention, such as equipment that will malfunction if not serviced. Technicians can see exactly which equipment is highest priority, pull up its full service history, and head directly to the right spot on-site. This keeps critical systems running, prevents unnecessary downtime, and ensures your team focuses on what matters most first.
Service Agreements
Maintenance contracts are mapped into the most efficient recurring routes across weeks or months. BY clustering nearby customers together, Optsy reduces travel time and keeps preventive work on schedule.
Result: higher contract profitability and reduced labor costs.
API & QuickBooks Integration
More efficient routing = more completed jobs per day. As soon as a job is done and marked in the app, the invoice is generated automatically, and the financial data syncs directly to QuickBooks or to another software that’s API API-connected.
Result: faster cash flow and accurate job costing without double-handling data.
Task & Workforce Management
Managers can track technician progress throughout the day, update assignments when urgent calls come in, and ensure workloads stay balanced. Every completed task automatically updates the route and timeline.
Result: better productivity, reduced overtime, and a more coordinated team.
How Route Optimization Helps Your Industry
HVAC Software
Technicians often juggle seasonal maintenance, urgent HVAC breakdowns, and service calls based on equipment needs. Optsy’s map routing groups nearby appointments, reduces unnecessary drive time, and ensures the right technician, with the right skills and parts, arrives at each job on time. More on-time arrivals = more calls completed each day.
Plumbing Software
Emergencies can disrupt a plumber’s day schedule instantly. With Optsy, dispatchers can reroute the nearest available plumber while automatically reorganizing the rest of the team’s routes. This minimizes fuel usage, lowers stress, and helps your plumbers complete more jobs without extending their day.
Electrical Contractor Software
Large-scale electrical work depends on efficient planning and reliability. Optsy maps the quickest route to each job site, ensures crews are fully informed before arrival, and adapts instantly if projects change. The result: fewer delays, smoother workflows, and stronger profit margins.
Refrigeration Software
When a refrigerator goes down, it means an urgent call. Optsy office can then prioritize critical visits while still keeping preventive maintenance on track. Technicians are routed based on equipment location and urgency, helping you deliver reliable service while improving contract profitability.
Roofing Software
If rain is falling or expected, and an emergency arises, dispatchers instantly adjust routes so crews can work or respond to urgent leaks at nearby homes or businesses. Emergency calls are prioritized, and the closest qualified team is routed immediately, helping prevent water damage while keeping revenue flowing. By matching routing efficiency with real-time flexibility, roofing contractors reduce downtime, avoid wasted trips, and complete more profitable work each day.
Alarm & Security Software
Customers expect quick service, especially when alarm and security system faults or needs updates are required. Optsy routes technicians based on customer priority, job type, and equipment needs, ensuring every appointment is handled promptly and efficiently. This builds trust and strengthens long-term customer relationships.
Computer Service Software
Computer Service and IT service providers handle both scheduled maintenance and urgent system outages. Optsy helps dispatchers route the nearest qualified technician to restore service quickly while grouping nearby non-emergency appointments to reduce travel time. This keeps service fast, costs low, and uptime high for customers who depend on technology.