In the dynamic world of small field service businesses, time and money are two invaluable resources that can make or break your success. We understand the challenges you face – from juggling schedules and dispatching technicians to managing customer expectations and maintaining profitability. That’s why we’re here to provide you with a wealth of insights, tips, and advice that will not only save you precious time and money but also eliminate the stresses and frustrations that often accompany running a small field service business.
Let’s start with a quick, basic definition of cash flow: generally this is the amount of money being transferred into and out of a business, especially with regard to liquidity. It’s important to remember that “cash flow” statements conceptually are...
If you’re a small business field service operation, let’s be honest: Many decisions are made on cost, and money, plus the opportunity for profit, is important. You want to deliver great service and get referrals and positive customer feedback but,...
In field service businesses, work order software is typically used as a way to track appointments, revenue, and customer information. Some even use the metric of completed jobs vs. invoiced jobs, which can speak to how effective your billing processes...
At the end of 2015, MIT’s Sloan School of Management did some research on organizational priorities. The research covers 11,000 senior executives at 400+ companies, including many service businesses. One of the most astounding facts was that 67 percent --...
Boosting Sales in the Slow Season for HVAC Companies A high-quality customer experience is vital to your field service organization’s reputation and bottom line. Oftentimes, field service businesses fall short of meeting customers’ expectations when it comes to arriving on...
At a trade show recently, we met a small business field service owner. We ended up having a great conversation, and one aspect stood out. He told us that he searches the Internet all the time for solutions for small...
HVAC is an industry within field service where time and efficiency are crucial. If a client’s heat goes down in the winter (in most parts of the world) or his or her AC goes down in the summer (ditto), it...
There are two major factors impacting how you approach work order management in the next 5-10 years. Those are: ● Shifting customer expectations ● A VUCA mindset in the service industry We’ll take those one-by-one now. Shifting customer expectations: Stories...
A few years ago, we put in a call to one of our clients to ask about pain points in his business and what we could help with. When he answered the phone and we started discussing how his day...
If you run an HVAC company and are concerned about the efficiency or effectiveness of your technicians, there are a few different considerations you need to run through. Step 1: How are you measuring effectiveness?This varies by HVAC company. The...
If you think about the last 20-25 years of business in any industry -- but definitely within field service management -- one of the most interesting things that’s happened is that challenges to business growth have moved from “external” to...
By some research, 37 percent of field service organizations are still primarily using a pen-and-paper model for record-keeping, business decisions, and essentially running their entire businesses. That’s 3 in 8, despite the fact that it’s 2016 and we’ve managed to...