Service Agreements

Put your SLAs and contracts on autopilot to increase ROI

How you manage contracts and Service Level Agreements plays a significant role in how customers perceive your business and your overall success. Optsy’s dedicated Service Level Agreement (SLA) software streamlines SLA management, enhancing efficiency and enabling you to deliver better service with reduced administrative burden.

With Optsy’s SLA management tools, you can quickly generate professional contracts and special pricing agreements that include all the correct details and warranty terms, service conditions, and more. Your team and customers can access these digital files at any time, from anywhere.

The service contract feature enables technicians to input proposals, with rates automatically calculated based on the contract terms and conditions. Advanced billing plans give you control over costs by allowing you to split the bill between your company and another entity. You can specify the number of hours eligible for a special rate in the service contract and indicate when the regular rate will apply. The application also enables evaluation of special rate estimates in the agreement to identify profitability and opportunities for rate adjustments. Whether you’re managing commercial or residential projects, Optsy supports service contracts tailored to both types of work, making it flexible and scalable for any operation.

This powerful tool seamlessly integrates with the rest of Optsy’s field service management suite. That means you can fully automate SLA-related scheduling, dispatching, billing, and reporting. The result? Drastically reduced admin time and consistently exceeded customer expectations.

With Optsy, managing ongoing contracts becomes effortless, freeing you up to focus on delivering service and growing your business. Impress clients, reduce overhead, and boost recurring revenue without the usual paperwork headaches.

Why you’ll love Optsy’s Service Level Agreement Software

SLA, warranty, and contract management

Keep all contract data organized in a centralized digital space. No more sifting through messy paper files—save time and money while staying fully informed. The service contract feature enables technicians to input proposals directly into the system, with rates automatically calculated based on the specific contract terms and conditions. This ensures accuracy and consistency across all agreements.

On-the-Go Access to Contract Data

Your FSM team can access all contract information on-site, helping reduce errors, improve service delivery, and cut down on time spent searching for critical details. Whether handling commercial or residential projects, your team has instant access to all contract specifics, ensuring seamless service execution.

Automated scheduling and invoicing

Routine service tied to each Service Level Agreement is automatically scheduled and tracked. Warranty work and ad hoc services are synced to your client’s file and invoiced accurately—no manual input required. Advanced billing plans provide greater control over costs by allowing you to split the bill between your company and another entity, thereby simplifying complex billing scenarios.

Smart, Automated pricing

Special pricing terms are auto-populated in documents and invoices, reducing errors and saving time during quoting and billing. You can specify the number of hours eligible for a special rate in the service contract and indicate when the regular rate applies. The system also evaluates special rate estimates within agreements to identify profitability and highlight opportunities for rate adjustments, ensuring your pricing remains competitive and profitable.