Steps to Increase Your Technicians’ Efficiency
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For any service business, technicians are crucial. Your customers see your end product as the quality of service they receive, and the technicians are the ones driving that service. But too often, in a heaping list of day-to-day things we need to achieve, we don’t think about how we can make our technicians more effective. That’s a mistake.
The other problem is that when we have time to think about technician productivity, we usually find ourselves with hundreds of pages of research and articles — and we’re back to the same problem: not enough time to figure it all out.
We tried to make this easier: a simple three-step focus for technician effectiveness, combined with a visual cue to help you remember what to prioritize.