Computer Service Management Software

As a computer service management company, you deal with some pretty stressful situations. 60% of companies that lose data and can’t restore it end up shutting down within six months of the disaster. So, when potential clients come to you having lost data or suffering from a computer infrastructure failure, they’re understandably worried and are often hard to deal with. As a result, you need to be able to respond rapidly, be reassuring and inspire confidence in your abilities.

There’s so much that goes into doing that:

• Providing prompt and professional initial customer service — e.g. rapid quoting and efficient scheduling
• Fast computer servicing — which requires efficient dispatching and routing and good inventory management
• Excellent customer service throughout the transaction — e.g. automatic notifications about when the technician will arrive, instant billing and receipting, and professional and reassuring reporting

When you do a good job with all that, you have happy clients who recommend you to their acquaintances and you open an opportunity to secure ongoing, repeat business in the form of a service-level agreement (SLA) for maintenance and repairs as required. That, however, presents further challenges like ensuring you have a great history of all the interactions with the client, the possibility of manual data entry errors when client details are interred into the SLA (especially if you have different staff involved in rapid response and ongoing maintenance).

With so many moving parts and significant pressure, it’s so easy for little things to slip through the cracks and for those little things to snowball into huge problems.

Thankfully, there’s a simple and cost-effective solution — service management software that integrates all the tools you need to solve these challenges into a single piece of software that automates manual tasks, all but eliminates data handling errors and can be customized to your exact needs.

That’s what Optsy’s computer service management software does.

A favorite feature of Optsy’s computer service management software is the service department scheduling software component. When a potential client comes to you with an urgent computer problem, our software will empower any of your staff to enter basic client information and then immediately see when the next service opening is and who will be the closest available technician with the skills to solve the prospect’s problem based on the existing work schedule. Having gained the prospect’s trust with your efficient customer service, your staff can then issue a quote with just the click of a button.

Already, the prospective client’s stress is beginning to subside as they’re taking steps to solve their problem.

Once they approve the quote, another click of a button adds the work to your business’s schedule and to the relevant technician’s calendar. When it’s time to head to the job, our software will tell the technician the best route to take to reach the client from their current location based on real-time GPS coordinates, and it’ll notify the client that the technician is on the way.

Once on the job, the technician can update your inventory in real time as they use consumables, and when they’ve solved the client’s problem, a click of a button will enable them to issue an invoice and mark the job as complete. And when the client pays, it’ll automatically send a receipt too.

The next time the same person or someone else from the same business contacts you, you’ll have a complete history of the work you’ve done from them and can immediately recognize any patterns that might signify an underlying cause of technical issues. You’ll also make the client feel valued by being able to refer to their history — something studies show most Americans expect and value. So, when you offer them an SLA to reduce the likelihood of future computer issues, they’ll jump at the opportunity to have your expertise and professionalism at the ready whenever they need it.

Imagine, no more anxious clients nagging you for a status update, no technicians stressing because they don’t know how they’ll fit in the next urgent client problem, and no more stressing about whether all your invoices and receipts have been sent out or about technicians complaining about zigzagging all over town. On top of that, you and your staff will spend less time on admin so you’ll have more time to spend generating revenue, and you’ll be more attractive to potential clients than any of your competitors.

Opsty’s computer service management software really is an all-in-one solution to your business growth and admin challenges.