The alarm and security industry is one of the most lucrative and competitive of all the field service industries. So, generating significant revenue means you need to provide the best customer service while keeping your staff happy too. And that means all your business processes need to run seamlessly. Optsy’s alarm and security company software is specifically designed to help you achieve that in several ways.
The ultimate goal is a seamless experience for the customer (repeat business and referrals can follow) and a painless experience for your back office (lower turnover among staff, less bickering).
Better integration and field staff management also often lead to more jobs in less time, which helps with revenue growth as well.
How Optsy security and alarm business software can benefit your business
Our software is full to the brim with all the features you need to efficiently manage your alarm and security business.
Any of your staff can enter and access details about your customers including contact and payment details, communication and order history, reminders, and notes. And each other part of our software can access that information too. So, your staff enter the customer details once, and they can then be used in quotes, invoices and work orders, and they can even be used to select the best route for staff who need to visit the customer on site.
Just think how much time it’ll save when you no longer have to enter customer details into several different programs. Plus, customers will see how much more professional you are than the alternative alarm or security companies, when they realise they never have to give you the same information or answer the same questions multiple times.
When it comes to ongoing alarm and security clients and customers, a service-level agreement (SLA) is vital. For example, if you offer nightly security checks of customer premises, you’ll want an SLA that lays out the immense value you deliver while protecting your business from scope creep and unfair litigation in the event there’s ever a security incident.
With our software you can create and manage SLAs and other contracts. It’ll even automatically schedule tasks and issue invoices based on the contracts you have in place. With Optsy, you’ll spend far less time serving those valuable, ongoing customers while offering them a smoother, more reliable service. That’s a win for everyone.
So much goes into successfully managing security and alarm jobs. You’ve got to know the customer’s history, exactly what needs to be done and which equipment and tools, if any, are needed for the job, so they can be made available. Then you’ve got to assign the job to an available member of your staff, hopefully someone who has another job in close proximity, and make sure all the paperwork gets done so you get paid promptly, have all the information you need at tax time and everyone knows you’re maintaining the level of service required by your SLA (if relevant).
If you’re using several pieces of software to do all that, you know it takes ages to input all the data and make sure it’s consistent across tools. That’s why we included alarm and security job management software in our suite of field services management tools. With Optsy, you can quickly, efficiently and accurately manage every single aspect of all your jobs in one place, regardless of whether they’re once-off alarm system installations, regular security sweeps or everything in between. You’ll save time on data entry and reduce data entry errors, get more jobs done each day, increase staff satisfaction because they spend less time on paperwork and zigzagging all over the map, be able to serve your customers more professionally, and save money by not having to buy or subscribe to an array of tools.
Worried Jimmy’s been slacking off? Think Cho might be ready for a raise? Optsy’s fully customizable reporting tools will tell you how productive your team is whenever you need to know. Want to check your cashflow? There’s a report for that. Trying to figure out who your best customers are, so you can see if they’ll refer other customers to you? You can create a report for that too.
Basically, if you want to know something about your business, as long as you’ve put the data in the system, our alarm and security company software will be able to generate the report you need. We’ll even help you set up custom report templates, so accessing the business insights that will help you grow is super easy.