SOFTWARE SOLUTIONS
Field Service Dispatching and Scheduling Software
Optsy’s field service scheduling software plans and organizes your daily business operations, allowing each technician to focus on their assigned home and commercial service projects.
Stay Ahead with Smart Scheduling
Optsy’s scheduling software platform enables field service companies to plan their teams effectively, ensuring a steady, well-coordinated schedule that maximizes revenue and profitability while saving time and reducing daily costs.
On top of that, the scheduling software component provides handy updates to your customers so they’re notified of an approximate service time, and the fully integrated dispatching software component gives them an update once their technician is on the way.
The dispatching software also tells your technician the best way to get to the job, factoring in current location and traffic. And if a staff member ever gets into trouble (for example they’re in a car accident), the integrated GPS data will tell you where they are so you can send help and dispatch another technician to the job if needed.
Insights into Efficiency and Scheduling Performance
Dynamic Schedule Boards
Easily manage tasks and schedule their details with easy-to-use features and automation tools that consider availability, skills, parts, location, and urgency. This ensures the right technician gets the right job at the right time. It saves time, reduces mistakes, and keeps everything running smoothly. Additionally, teams stay updated in real-time, enhancing customer communication and workflow.
Technician Dispatch
Send instant updates to both your team and clients so everyone stays informed. Clients receive accurate arrival times automatically, eliminating the need for phone calls. This saves time and keeps field techs and customers happy with clear communication. Your team also stays updated, making scheduling and job management easier.
Drag and Drop Functionality
Quickly schedule and reschedule jobs without manually re-entering information. Simply click, drag, and move jobs to the preferred time slot and technician. The software can also handle planning and coordination of work orders. This feature is especially useful for last-minute changes, cancelations, or reassignments, ensuring a smooth workflow with minimal administrative activity.
Optimized Technician Routing
Ensure that your technicians always know where they need to be and the most efficient way to get there. By planning jobs based on location, you can reduce travel time and fuel costs. This helps your team work more efficiently and complete more jobs in a day. Better optimization means more jobs, higher revenue, and better service for your customers.
